To request a repair you must fill out our repair form BEFORE purchasing the repair option. https://lolajamesjewelry.com/pages/repairs
A customer care representative will get back to you within 48 hours with how to proceed and which option to select.
Our jewelry is delicate and sometimes breakage can occur. We offer complimentary repairs within the first 30 days of purchase. Pieces that are damaged after 30 days are subject to a repair fee.
Please allow 4-6 weeks for all repairs. All repairs are subject to shipping. We will only repair designs purchased through lolajamesjewelry.com.
3722 NE 200th Street
Aventura FL 33180
IMPORTANT - READ BEFORE SHIPPING YOUR JEWELRY BACK: