WHAT ARE YOUR SHIPPING GUIDELINES?
Orders placed Monday-Friday before 1 PM EST will begin processing that day, excluding holidays, and will ship within 2-3 business days pending availability and credit verification. All orders placed after 1 PM EST will begin processing the next business day, and ship within 2-3 business days. Orders placed on Friday after 1 PM EST will begin processing on the following Monday. All personalized orders can take up to 5 weeks to ship. Lola James Jewelry will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. Delivery time does not include Saturdays, Sundays or Holidays.

 

HOW LONG WILL IT TAKE TO RECEIVE MY PERSONALIZED ORDER?
Each style has a different shipping time frame. You can find the shipping timeline in the product description section of the item you are ordering. Please note that expedited shipping will only speed up your shipping time, not the making of the item. All personalized items can take up to 5 weeks to ship even if express delivery is selected. We try our best to get everything out as fast as we can!

 

HOW MUCH IS SHIPPING AND HANDLING?

  • USPS Priority Mail is $8.
  • USPS Priority Mail with signature confirmation is $12.
  • Orders over $100 ship for free via USPS Priority Mail. If you would like to add a signature confirmation it is $4.
  • USPS Express Mail - Guaranteed within 1 - 2 business days is $25.
  • All international items are $25 for Priority (6 to 10 business days) or $45.00 for Express (3 – 6 business days). We currently only ship internationally to Canada.

 

TAXES AND DUTIES
For all international orders, duties are NOT included in your total purchase. This charge will be billed to you upon delivery of your order. Please note that duty charges range per country and are subject to change.

 

DELIVERY ISSUES
Once items have been fulfilled and shipped by us, it is the responsibility of USPS to get your items to you on time. The delivery confirmation serves as official notice that our merchandise has successfully reached their destination. After receiving official word from USPS we are NOT responsible for missing items.  We are not responsible for packages that are lost or not delivered due to an insufficient or incorrect address or a full mailbox. If the package is returned to us you are responsible for the shipping cost to reship the merchandise.