WHAT ARE YOUR SHIPPING GUIDELINES?
Orders placed Monday-Friday before 1 PM EST will begin processing that day, excluding holidays, and will ship within 1-2 business days pending availability and credit verification. All orders placed after 1 PM EST will begin processing the next business day, and ship within 1-2 business days. Orders placed on Friday after 1PM EST will begin processing on the following Monday. All personalized orders can take up to 6 weeks to ship. Lola James Jewelry will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. Delivery time does not include Saturdays, Sundays or Holidays.

 

HOW LONG WILL IT TAKE TO RECEIVE MY PERSONALIZED ORDER?
Each style has a different shipping time frame. You can find the shipping timeline in the product description section of the item you are ordering. Please note that expedited shipping will only speed up your shipping time, not the making of the item. All personalized items can take up to 6 weeks to ship even if express delivery is selected. Some styles can type up 10 weeks.  We try our best to get everything out as fast as we can!

 

HOW MUCH IS SHIPPING AND HANDLING?

  • FedEx 2 Day is $12.
  • FedEx 2 Day with signature confirmation is $16.
  • USA orders over $150 ship for free via FedEx 2-3 Day. If you would like to add a signature confirmation it is $4.
  • ALL ORDERS OVER $1,000 WILL AUTOMATICALLY BE SHIPPED WITH A SIGNATURE REQUIRED. 
  • WE ONLY SHIP WITHIN THE US.
  • WE DO NOT SHIP TO PO BOXES. 

  

DELIVERY ISSUES
Once items have been fulfilled and shipped by us, it is the responsibility of FedEx to get your items to you on time. The delivery confirmation serves as official notice that our merchandise has successfully reached their destination. After receiving official word from FedEx we are NOT responsible for missing items.  We are not responsible for packages that are lost or not delivered due to an insufficient or incorrect address or a full mailbox. If the package is returned to us you are responsible for the shipping cost to reship the merchandise.

 

WE ONLY SHIP WITHIN THE US.