Returns and Exchanges

WHAT IS YOUR RETURN POLICY?

We offer exchange or STORE CREDIT within 7 days of shipment date.  We do not provide refunds. 

All custom, personalized, special order and sale products (including single initials and custom sizes) are FINAL SALE and cannot be exchanged or returned for store credit. No exceptions. 

Items that are marked final sale cannot be returned or exchanged.  

Cancellations, changes, or returns are not allowed on personalized styles as they are made to order and are FINAL SALE.

Store credit will be issued, provided that the jewelry has not been damaged, worn, or altered.

Your items must be returned in the original packaging, including any pouches or boxes that the jewelry was shipped in. 

Shipping and handling charges are non-refundable.  

 

HOW DO I SEND AN ITEM BACK?

  • STEP 1: Please contact info@lolajamesjewelry.com to receive a return authorization number.  Please include your order number in the email. We will not accept any returns without an authorized RA number.
  • STEP 2: Before you send the return, please ensure the item is in the original packaging and in a shipping box to avoid further damage. Sending in an envelope may damage the item further.
  • STEP 3: Ship the item to the below address via an insured mail service, such as FedEx, UPS, or USPS, and insure the package for the cost of the item. If using USPS, packages must have delivery confirmation to enable detailed tracking information.

If we do not receive your return package as described above we reserve the right to refuse your return. Lola James Jewelry is not responsible for return items lost or damaged in the mail.

RETURN ADDRESS:
Lola James
Attn: Office
3722 NE 200th Street
Aventura, FL 33180