WHAT IS YOUR RETURN POLICY?

All sale items, special orders, and personalized styles cannot be returned and are FINAL SALE.  No exceptions. This includes items that have a single initial.

Items that are marked final sale cannot be returned or exchanged.  

Cancellations, changes, or returns are not allowed on personalized styles as they are made to order and are FINAL SALE.

Items not listed above are available for exchange or STORE CREDIT within 14 days of shipment date. 

Store credit will be issued, provided that the jewelry has not been damaged, worn, or altered.

Your items must be returned in the original packaging, including any pouches or boxes that the jewelry was shipped in. 

Shipping and handling charges are non-refundable.  

 

HOW DO I SEND AN ITEM BACK?

  • STEP 1: Please contact info@lolajamesjewelry.com to receive a return authorization number.  Please include your order number in the email. We will not accept any returns without an authorized RA number.
  • STEP 2: Before you send the return, please ensure the item is in the original packaging and in a shipping box to avoid further damage. Sending in an envelope may damage the item further.
  • STEP 3: Ship the item to the below address via an insured mail service, such as FedEx, UPS, or USPS, and insure the package for the cost of the item. If using USPS, packages must have delivery confirmation to enable detailed tracking information.

If we do not receive your return package as described above we reserve the right to refuse your return. Lola James Jewelry is not responsible for return items lost or damaged in the mail.

RETURN ADDRESS:
Lola James Jewelry
20533 Biscayne Blvd. #208
Aventura, FL 33180