All personalized/customized orders are currently shipping within 5-7 weeks. All non-customized orders are shipping within 1-2 business days.
WHAT IS YOUR RETURN POLICY?
We offer exchange or STORE CREDIT within 7 days of shipment date. We do not provide refunds.
All custom, personalized, special order and sale products (including single initials and custom sizes) are FINAL SALE and cannot be exchanged or returned for store credit. No exceptions.
Items that are marked final sale cannot be returned or exchanged.
Cancellations, changes, or returns are not allowed on personalized styles as they are made to order and are FINAL SALE.
Store credit will be issued, provided that the jewelry has not been damaged, worn, or altered.
Your items must be returned in the original packaging, including any pouches or boxes that the jewelry was shipped in.
Shipping and handling charges are non-refundable.
HOW DO I SEND AN ITEM BACK?
If we do not receive your return package as described above we reserve the right to refuse your return. Lola James Jewelry is not responsible for return items lost or damaged in the mail.
Lola James Jewelry
20533 Biscayne Blvd. #208
Aventura, FL 33180
Thank you for submitting your request.
We will be in touch soon.