All personalized and custom orders can take up to 6-8 weeks to ship. All pieces have their lead time listed on the product page.

At this time we do not offer rush orders. In stock items will ship within 1-2 business days.

Orders placed on Friday after 1pm EST. will begin processing on the following Monday. Once your item has shipped, we will email you with the tracking information.

Delivery time does not include Saturdays, Sundays or Holidays. For personalized/custom orders, please note that the shipping method selected does NOT expedite your order's production time. Shipping time and production time are completely separate from one another.

Lola James Jewelry will contact you with a follow-up email if the merchandise you have selected is not currently in stock.

ALL PURCHASES ARE FINAL

We offer exchange or STORE CREDIT within 7 days of shipment date. We do not provide refunds. Store credit will be issued, provided that the jewelry has not been damaged, worn, or altered. If you need to cancel an in stock item, store credit will be issued.

All custom, personalized, special order and sale products (including single initials and custom sizes) are FINAL SALE and cannot be exchanged or returned for store credit. No exceptions.

Items that are marked final sale cannot be returned or exchanged.

Cancellations are not allowed on personalized styles as they are made to order. Please ensure correct size/chain length is selected. Charges will be applied to resize.

Your items must be returned in the original packaging, including any pouches or boxes that the jewelry was shipped in. Shipping and handling charges are non-refundable. Gift Card purchases cannot be refunded.

All of our personalized jewelry is hand made. The font, text or engraving might not be perfect. Slight imperfections can occur during the manufacturing process.

Please make sure to read the descriptions for exact measurements. Some of our images are zoomed in to show as much detail as possible. Items may appear larger from the image.

Make sure to double check and read the measurements! If you have any questions about the measurements, please contact us BEFORE placing your order!